FAQ

Absolutely! We only use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol, which are behind firewall protection. We implement technical and organizational measures, such as encryption methodologies, to help us maintain your information securely and accurately. During checkout, all information travel through the Internet in encrypted form and are decoded only when they reach us.
LensFilters.co.nz is committed to protect your privacy. We use the information we collect about you to process orders and to provide you with the most enjoyable shopping experience. When you place an order, we need to know your name, e-mail address, billing and mailing addresses. This information is necessary to process and complete your order and to notify you of your order status. We do not send any news or announcements via email or snail mail without your specific request. However, you will receive email(s) regarding your order status. LensFilters.co.nz does not sell, trade or rent your personal information to others.
12-16 business days (Some orders may take longer to ship depending on custom regulations)
Currently you can choose from the following express shipping options: ePacket, China Post Registered Air Mail, HongKong Post Air Mail
Please choose carefully. We do not normally give refunds if you: [1]. Simply change your mind. [2]. Make a wrong decision. You can choose between a refund, exchange or credit where goods: [1]. Are faulty. [2]. Have been wrongly described. [3]. Are different to a sample shown to you.
A shipment confirmation email is sent to you once your order is shipped from our warehouse.